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Decision-making

Anatomy of decisions – The gypsy fortune-teller

Anatomy of decisions – The gypsy fortune-teller

We need to distinguish between a good decision and a good outcome. We are all familiar with situations in which careful management and extensive planning produced poor results, whilst a disorganised and badly-managed competitor produced a spectacular success.

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All articlesBy Graham Le RouxFebruary 1, 2018
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  • All articles (9)
TAGS
  • Leadership
  • Strategy
  • Parasuraman gap model
  • Service quality
  • Planning
  • Customer focus
  • Productivity
  • Process
  • Peer Coaching
  • Decision-making
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TESTIMONIALS
I attended a session on peer coaching facilitated by Graham. I can truly say that it produced a wealth of actionable insights. Graham not only has experience and business wisdom, he is also an extremely good listener, and able to deal in real time with core issues, rather than beating about the bush. I would have no hesitation in recommending the services of his organisation, Constantia Management.
Stephen MackayFrontier DC
The Constantia Peer Coaching group which I attend is a valuable regular resource. As a convenor, Graham offers invaluable insights and leads procedures for self-analysis and business improvement. The process has allowed me to openly discuss issues with non-competing executives and secure input and advocacy about possible solutions. My peers in the group have held me accountable for the actions to which I have agreed. Concurrently, I have advocated possible solutions to my peers in the group, and in the process, learnt a lot about myself and the value of my knowledge, skill and perspectives.…
Andrew W MorseDIgital Tsunami
Graham is one of those few people who gives business consulting a good name. He’s ‘been there, done that’ so has the necessary experience and skills to not only help business owners/ management teams identify the right steps to improvement, he can help implement the plan in a real world way. Moreover, Graham is a true people person. Rather than simply ‘advise companies’ he mentors people at all levels to be more effective leaders and influencers to bring about genuine change in their organisation.
Wayne SlagerCollaborACTION Network Resource Group (CNRG)
We engaged Graham to assist our law firm on a number of different projects. I can not speak highly enough about his insight and knowledge about many aspects of our firm and its operational environment. I also gained alot personally from working with Graham and i found his willingness to pass on his knowledge very refreshing. I would not hesitate to use Graham at any opportunity
Stephen L. van DorpMullins
Graham stepped in as interim CEO during one of the most challenging periods in the Public Relations Institute of Australia’s 65-year history. His enthusiasm and good humour were instrumental in building team motivation while his business accumen drove major improvements in operating performance. Graham’s contribution, in a very tight timeframe, has been greatly valued
Marie HowarthFPRIA
Graham has a brilliant mind and is a pleasure to work with. He is a high level strategic thinker and always brings a great deal of wisdom to the table. Graham’s ability to literally think outside the box has stood the test of time and I would not hesitate in recommending him as a solutions-driven performer.
Katherine SpillaneIn-House Publishing

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