The power of Peer Coaching

The power of Peer Coaching

‘Doing the work’… A psychologist friend tells me that her clients respond much better to therapy when they “do the work”. One situation that Peer Coaching groups can help with is in avoiding corporate decision-making situations where sacred cows, vested interests and legacy systems impact negatively on management decisions.

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Five things about - Customer focus

Five things about – Customer focus

Some might argue that you need to deliver what customers value and others might say that the customer is always right. The Parasuraman Gap model takes these issues into consideration and presents the issues facing businesses when delivering services or goods to customers.

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5 things about - Bottlenecks

Five things about – Bottlenecks

When things are going wrong, a whole lot of different stuff is being done by all parties involved. Often the workers are frustrated by inferior tools, ingredients, procedures, and so on. Managers are frustrated by “workers” who don’t follow agreed systems or meet targets, deadlines or budget.

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